Question 1

How do I book a cruise?

Accepted Answer

We recommend that you book your sea trip directly on our website amccapegrace.com .You also have the option of booking on site at the following points of sale:📍 Saint-Raphaël – 63 Quai Amiral Nomy, 83700 Saint-Raphaël📍 Marina Baie des Anges Office: Located within the Marina Baie des Anges Hotel, 1 Rue de la Jetée, 06270 Villeneuve-Loubet, France⚠️We do not yet have physical ticket offices in Marseille, Nice or Hyères . To guarantee your place and avoid queues, we recommend booking online at amccapegrace.com. If you wish to book on-site, please contact the tourist offices .

Question 2

Can I buy a ticket directly on site?

Accepted Answer

Yes, it is possible to purchase a ticket at the physical box office , subject to availability. However, we recommend booking online to guarantee your seat.📍 Points of sale:Saint-Raphaël – 63 Quai Amiral Nomy, 83700 Saint-RaphaëlMarina Baie des Anges - 1 Rue de la Jetée, 06270 Villeneuve-Loubet⚠️ We do not yet have any points of sale in Marseille, Nice or Hyères.

Question 3

Do I need to book my cruise in advance?

Accepted Answer

It is strongly recommended to book your sea trip in advance on our website amccapegrace.com .

Question 4

What payment methods are accepted?

Accepted Answer

To arrange your sea trip, several options are available to you:Bank cardOn our website via the secure booking form ( recommended )Available in store in Saint-RaphaëlBank transfer (upon prior request)Cash (only in store in Saint-Raphaël)Cheque (only accepted in store in Saint-Raphaël)Holiday vouchers (ANCV) (only available in store in Saint-Raphaël)Holiday vouchers (ANCV Connect) on our websiteWe highly recommend booking online on our website www.amccapegrace.com to guarantee your place and avoid waiting in the shop.

Question 5

How much does a cruise cost?

Accepted Answer

The price of a sea trip varies depending on the season (low season or high season), the excursion chosen , its duration and the services included.📅 Check the links below to find detailed pricing for each outing, discover the programs and book your place:Sea excursions departing from Saint-RaphaëlSea excursions departing from HyèresSea excursions departing from NiceSea excursions departing from Marina Baie des AngesSea excursions departing from Marseille🎫 Good to know: reduced rates available for teens, children, families and groups.

Question 6

What is included in the price of a sea trip?

Accepted Answer

The price includes the following on all our cruises:A maxi-catamaran cruise with a professional crewAccess to the comfortable areas of the boat (lounges, outdoor decks, shaded areas)Safety equipment and passenger insuranceSoft drinks on boardAn aperitif served on board (Planter's Punch type)For our outings with meals, the price also includes:A full meal served buffet-styleWine served during the meal📌 Each excursion offers specific services . Consult the detailed description of your outing to find out which services are included.Sea excursions departing from Saint-RaphaëlSea excursions departing from HyèresSea excursions departing from NiceSea excursions departing from Marina Baie des AngesSea excursions departing from Marseille

Question 7

Do you offer reduced rates for children?

Accepted Answer

Yes, we offer discounted rates :Low season rates: Lower prices on some of our cruises (May, June and September)Teen & child rates : Discount applied for teens aged 12 to 17 and children aged 4 to 11 (price varies depending on the excursion)Baby rates : €10 for babies aged 0 to 3 years on all our outingsGroup rates : Immediate 10% discount for groups of 10 or more peopleSpecial family offer : The "Signature Day Trip" benefits from an immediate 10% discount for families (minimum 2 adults + 2 children).To find out about available discounted rates , please visit our cruise pages on our website amccapegrace.com .

Question 8

Do you offer gift vouchers?

Accepted Answer

Yes! Our gift vouchers allow you to offer a specific sea trip, choosing from our available excursions. The recipient can then book the date that suits them.Available for purchase on our website 👉 hereValid for 1 year from the date of purchaseEquipped with a unique code to use when bookingCan be used online or in store to book the desired outingNon-refundable and non-exchangeableHow to buy a gift voucher?On our website hereOn site at the physical ticket office in Saint-RaphaëlHow to use a gift voucher?Online booking : enter the unique code in the box provided during the booking process.In-store booking : present your gift voucher and its unique code to book your sea trip.⚠️ Important conditions:If the beneficiary does not show up on the day of the outing, the gift voucher is lost, non-refundable and non-exchangeable.Lost or stolen gift vouchers cannot be reissued, exchanged or refunded.If an outing booked with a gift voucher is cancelled by AMC Cape Grace (particularly due to weather conditions or operational reasons), the customer can choose between: postponing their outing to a later date, within the validity period of the voucher or exceptionally extending the validity period of the gift voucher, upon request.

Question 9

Do you offer last minute deals?

Accepted Answer

Yes, flash offers may be offered occasionally . To make sure you don't miss anything:Follow us on social media @amccapegrace to be informed of availability and promotions in real time.Subscribe to our newsletter to receive our special offers and tips in advance.

Question 10

What is the cancellation policy?

Accepted Answer

At AMC Cape Grace, cancellation conditions vary depending on whether or not you have purchased the "cancellation insurance" option when making your reservation.Without “cancellation insurance” option:Tickets are non-refundable if you cancel for any reason.In the event of cancellation of the outing by AMC Cape Grace (adverse weather conditions, technical problem, insufficient attendance, etc.), you will have the choice between:Postpone your outing to a later date, subject to availability and within the current seasonGet a full refund on your ticketYou can postpone your cruise to a later date in the current season, subject to availability. To do this, inform us at least 72 hours before the initial date of your departure. No postponement will be possible after this deadline.With “cancellation insurance” option:This option, offered when booking online, is billed at 9% of the total amount including tax .It allows you to cancel your reservation up until the day of your sea trip.In case of cancellation:You will be reimbursed up to 70% without proofYou will be reimbursed 100% with valid proofImportant :In case of no-show for boarding or delay, tickets will not be refunded or exchanged.Lost or stolen tickets cannot be refunded or exchanged.For more details, please consult our General Conditions of Sale .

Question 11

What is Meetch cancellation insurance?

Accepted Answer

Meetch cancellation insurance is an option offered when booking online, which allows you to cancel your sea trip and obtain a refund under the following conditions:Without Meetch cancellation insurance:Tickets are non-refundable.In the event of cancellation on your part, no refund will be made, whatever the reason.In the event of cancellation by AMC Cape Grace (unfavorable weather, technical problem, insufficient attendance), you will be able to choose between a postponement of the date or a full refund.You can postpone your cruise to the current season, subject to availability, provided you request this at least 72 hours before the initial date.No modification or postponement is possible less than 72 hours before boarding.In case of delay or no-show, no refund or postponement will be granted.With Meetch cancellation insurance:This option is offered when booking online at a rate of 9% of the total amount including tax.Cancellation possible up to the day of the sea trip.Refund within 48 hours:70% of the amount without proof100% of the amount with valid proof (illness, accident, professional necessity, etc.)For more information, see our General Conditions of Sale .

Question 12

Are outings cancelled in case of rain?

Accepted Answer

No, light rain does not prevent navigation. However, in case of bad weather (strong swell, strong winds, thunderstorms) , we will postpone or cancel the excursion with a possible refund.

Question 13

Will I get a refund if I miss the boat departure?

Accepted Answer

No, no refund will be made if you arrive late and miss the boat departure, for whatever reason.📌 The deadline for presentation for boarding is set at 10 minutes before the ship's departure time. Any passenger, even with a ticket, who presents himself outside this deadline will not be able to be reimbursed. In the event of a delay, your ticket cannot be postponed to another date.💡 Tip: Allow plenty of time for parking and access to the dock to avoid any disappointment.

Question 14

May I change my reservation ?

Accepted Answer

Yes, it is possible to modify your reservation , under certain conditions:Date change:You can change the date of your sea trip up to 72 hours before departure , subject to availability.To make a change, please contact our customer service by email at info@amccapegrace.com or at the physical ticket office in Saint-Raphaël.Change in the number of participants:Add passengers : possible, subject to availability.Reduce the number of passengers : the difference cannot be refunded unless you have taken out Meetch cancellation insurance .Change of excursion type:Do you want to change your destination or itinerary? Contact us by email at info@amccapegrace.com at least 72 hours before departure and we will offer you an alternative, subject to availability.

Question 15

What should I do if I have not received my booking confirmation?

Accepted Answer

📩 Check your "Spam" or "Junk" folder. If you can't find the confirmation email, contact us by email at info@amccapegrace.com.